19. Boilers

    The boilers are situated in the basement and are gas fired. Constant hot water is Supplied throughout the year and heating is supplied between 1 October and 1 May as stipulated by the lease. It is occasionally necessary to carry out emergency repairs to the system in which case notice will be given to residents where possible. Disruptions are kept to a minimum but we have no control over the supply of gas or water to the boilers.
    Repairs to radiators should be carried out between May and September when the heating is off as draining down deprives other residents of heating. Please see notes on plumbing liabilities (item 23).
    If you have any problems with radiators please contact the on-site plumber. (See item 26) Repair costs for radiators and associated pipe work are the responsibility of the lessee.
    A book is held at the main reception desk to report any problems/faults for the inhouse plumber, you will be required to provide details and a contact name and number. (See item 26)

17. Lifts

  1. LIFTS
    Attached is a plan showing where lifts are situated and the lift number they are known by. Lift number 10 is the service lift. If you experience a fault, please advise the porters immediately. Should a lift stop between floors or fail whilst you are in it, press the Emergency Call Button on the panel, which will ring in the porters’ area. Immediate steps will be taken to release you,
    The lifts are for the benefit of everyone and graffiti in them can cause offence and distress. Removal of graffiti costs money, which is paid by the service charge. Anyone found defacing the lift cars would be charged for the complete removal of all graffiti.
    Lifts 1, 2, 3, 8 and 9 are shut down each evening at around 11 pm and reopened at around 5.30 am. No furniture or items other than people and small hand luggage are to be transported in the lifts as this causes damage to the lifts and we are billed for mis-use under our maintenance contract for the lifts.

Download the full Du Cane Court Guide for owners and tenants October 2015

16. In case of fire!

    If you suspect there is a fire please dial 999 immediately and advise the porters/security as soon as possible only if safe to do so. Close all doors and leave your flat by the emergency stairways. DO NOT USE THE LIFTS. All flats are strongly encouraged to fit Smoke detectors and to be aware of the nearest FIRE EXIT. REMEMBER – GET OUT – STAY OUT. CALL 999
    The easiest way to protect your home and yourself is with a working smoke alarm
    • A Smoke alarm can provide an early warning of a fire and allow you to make your escape, but only if it is working. o Test your smoke alarms regularly. a Never disconnect or take the batteries out of your smoke alarm.

If you do not have a smoke alarm within your property you can make an appointment with the London Fire Brigade for a free home fire safety visit. The London Fire Brigade offers personal fire safety advice in your home and will also fit a free smoke alarm where needed. If you or someone you know wants a home fire safety visit, you can call free on: 08000284428 or email at: [email protected]
You can prevent a fire from happening by taking a few simple steps
• Do not leave cooking unattended
• Be especially vigilant when cooking with oil, Don’t overfill chip pans and
NEVER throw water on a chip fire
• Make sure cigarettes are extinguished properly, use a proper ashtray, never
throw cigarettes from flat windows
• Don’t overload electrical sockets
• Turn off appliances when not in use
• Make sure candles are secured in a proper holder and away from materials
which may catch fire, never leave lit candles unattended.
Keep safe and plan your escape
• Ensure you have a smoke alarm & Make sure you are aware of where your nearest fire exit is to from your flat, do it now don’t wait until an emergency. if in doubt speak to the reception desk staff. Fire Exits are also shown on the attached floor plan. o Close doors at night especially the doors to the kitchen to prevent fire.
Download the full Du Cane Court Guide for owners and tenants October 2015

du cane court fire exits and floor plan

15. TV Aerials & Sattelite dishes

    Satellite TV can be obtained by ringing Sky directly who have a Sky Digital installation at Du Cane Court. Please contact sky forflats.com or call 08442 411823. No individual
    dishes are permitted at DCC.
    If you already have Sky installed within your property and have any issues with the system then please contact Love Digital who have the contract with Sky for the
    maintaining/maintenance and repairs of the system. The contact procedures are as follows.
    Resident issues – 0845291.2012 and follow instructions on the phone system
    System issues (this is for the main communal/system) – call 020876O7653 to get through to the team that deal with systems, please note though they cannot book service calls for individual residents as they are two separate sets of engineers and this number is if the main system is down/affected only.
    If you’re unsure if it’s a resident or system issue then call the 08452912012 number.
    Residents only need to call sky for billing enquiries or for the initial setting up of Sky
    Aerial installation is individual liability – access to the roof must be pre-arranged, once you have arranged for the installation please advise staff of the date and time and details of the company attending. Details of a company frequently used is as follows – Bruce Berry of Aerial Excellence is the contact 07986 533 649

Download the full Du Cane Court Guide for owners and tenants October 2015

14. Parking & Bicycle storage

    Application forms for parking permits are available from the main reception desk. Please be advised that is no automatic right to park. The freeholders have agreed to allow residents parking subject to the conditions set out below and also on the car disc application forms:
    Du Cane Court is easy prey for car drivers looking for free parking in this area and to ensure that illegal parking does not take place, car-parking discs are issued to leaseholders who have a car. Clamping is also undertaken and the management accepts no liability for any vehicles clamped/ticketed. In the case of a dispute due to any clamping/ticketing this must be dealt with directly with the Company and not the managing agents.
    Cars parked in Du Cane Court not displaying a current permit will be ticketed/ clamped.
    To obtain a disc please contact the Reception Desk. You will need to demonstrate that the vehicle is taxed, insured and roadworthy and that you are a legitimate resident of Du Cane Court. Only one disc can be issued per flat. If you are a tenant and your landlord has failed to obtain a licence to sub-let in accordance with the lease we will not
    be able to Supply you with a parking permit,
    Parking for cars is available in the front courtyards A/B/C and C/D/E and the rear of the building. Parking bays and garages can be rented via the Estate Office. NO

Parking for motorcycles is available around the estate. Please contact the Estate Office with details of your motorcycle and for information about where to park. Do not park on any footpath or anywhere that causes an obstruction. Do not ride your motorcycle through either of the rear courtyards when the gates are closed.
There is no visitors parking, you are able to obtain a day permit for visitors from Wandsworth Council or Balham Library.
You can also obtain a Wandsworth Residents Parking Permit, which allows you to park in the surrounding streets. Details can be obtained from the Council on (020) 887 6000,
If you have a bicycle, we have internal storage areas available at a small charge. Free external bicycle rings are available in the inner courtyard of D,F, G & H. Should you wish to store your bicycle within an enclosed area please obtain a form from reception. ANY BICYCLES FOUND IN ANY OTHER AREATHAN THE
Download the full Du Cane Court Guide for owners and tenants October 2015

12. Security

    a) Security arrangements throughout the building are extremely important. Fire escape doors are only to be used in an emergency. They should never be propped open as this allows access to undesirable persons. Once such persons are inside the building they are able to roam around freely. Therefore, for your own and others’ security, please use Specified entrance and exit doors.
    We ask that fast food deliveries after 11pm are met by with you down in the main reception as we do not wish to have persons roaming around the building late at night.
    b) We recommend you advise the Estate Office if your flat is likely to be unoccupied for any length of time. It is also helpful if an address and telephone number (or other contact, such as a neighbour) can be provided for use in the event of an emergency.
    c) Security at Du Cane Court can only be maintained with residents’ vigilance. PLEASE CONTACT DESK STAFF IMMEDIATELY IF YOU SEE OR HEAR ANYTHING SUSPICHOUSTEL 02086738592.
    d) Should you wish to allow access to your property to a third party please read section 4 on key permission slips which are obtainable from the main reception desk.
    For the safety of all residents we ask that at night you use the main foyer doors for your entry/exit into the building.
    Keys to the main entrance doors can be purchased from the Estate Office at £7.50, we may require proof of ID and also if you are tenant we require a Licence to Sub-let from your landlord before this can be issued.

Download the full Du Cane Court Guide for owners and tenants October 2015

10. Window dressing and laundry

    All flats must have be properly curtained in the style appropriate to a private residence.
    Please refrain from hanging shoes or laundry out of windows and displaying laundry items hanging visible in windows. This is a condition within your lease.
    Residents are responsible for the cleaning of their own windows, the common parts windows are undertaken by a contractor through the service charge.
    If you wish details of a local window cleaner these are available from the main reception desk.

Download the full Du Cane Court Guide for owners and tenants October 2015

8. Carpeting and wooden floors

    It is a condition of your lease that floors must be carpeted with an underlay in all rooms with the exception of the kitchen and bathroom to minimise noise and disturbance. Wooden flooring is not allowed under the terms of the lease for Du Cane Court. Flats found to have this flooring will be asked to rectify this as breach of lease and it can also affect the sale of your property.

Download the full Du Cane Court Guide for owners and tenants October 2015

7. Nuisance and noise

    a) It is important to remember the need for co-operation with other residents. For this reason leases impose various restrictions. The most common form of nuisance is noise, and residents are asked to ensure that the level of any noise caused by them is not audible outside the flat. It should be borne in mind that sound carries through the building more easily at night and in hot weather when windows are
    o Always ensure that the level of any noise is not audible outside your flat.
    o It is a condition of the lease that floors must be carpeted with underlay in all
    rooms except the kitchen and bathroom to minimise noise disturbance.
    o Please be aware that door slamming and heaving thuds on your floor and the
    moving of furniture around your flat can also cause a disturbance,
    o Avoid noisy housework like vacuuming late at night or early in the morning.
    o Please refrain late at night from standing outside other resident’s windows or within the corridors chatting with friends or talking on your mobiles as this can cause a disturbance to other residents.
    o Please be aware if undertaking any DIY works to your flat that in order to minimise the disturbance to other residents that the works must be carried out between 8am – 5pm Monday to Friday and Saturday 8.30 – 1pm on Saturday. Sunday & Bank Holiday work is not permitted. Please also ensure that you have read the section on repair works within flats in conjuction with this.

Please ensure that if you are undertaking works of a noisy nature that you notify your surrounding neighbours including above & below in advance of such works (at least 24hrs) and approximate length of time these will take. Refurbishment works or works involving replacing kitchers and bathroom we ask that you speak to Estate Office staff prior to undertaking these to ensure that you are compliant with the lease as a Licence to Alter may be required in accordance with the lease dependant on the works being undertaken and also to ensure that due to the nature of noisy works distribution of letters to flats within the area of works is correctly carried out.
o Always ensure that any complaints received from your neighbours and/or in house staff in respect of noise are respected and that you rectify the cause of complaint immediately.
e No mechanical instrument, television, radio or other noise making instrument of any kind shall be played or used in the demised premises between the hours of 11pm and 8am and nor at any time so as to cause any nuisance or annoyance to any of the residents in the building and the decision of the Managing Agents as to what constitutes a nuisance or annoyance shall be final and binding on the parties.
The suggested course of action in the event of noise nuisance is for the resident, to ring the main reception desk immediately at the time of the disturbance on 0208673 8592 and staff will approach the offender on your behalf.
Please ensure that any formal complaint is made in writing to the Estate Office and every attempt will be made on your behalf to stop the nuisance.
For persistent noise offences such as loud music, despite intervention by reception staff and office staff should this persist then we advise that you ring Wandsworth Council Environmental Services on 0208871 7869 and if you leave a message and contact number (this is for staff protection) then they will call you back to assist with your problem. The Officers do have the power to remove noise making equipment and enforce orders against offenders. The calls are logged and if further action is to be taken this will be necessary as a log of events.
Download the full Du Cane Court Guide for owners and tenants October 2015

6. Building insurance

    a) The building insurance has twelve months’ cover renewable on 24 June each year. (Please see the section on making a claim for the policy excess payable)
    b) The policy covers the fabric of the building, including walls, floors (uncarpeted), and ceilings. In addition the policy covers fixtures and fittings, which are considered to be permanent. For example, fitted wardrobes and kitchen units (but no appliances), toilets, sinks, baths, doors. Please be advised that if you require to make a claim on the policy that the excess is £1000.
    This information may be used to determine whether you have adequate contents insurance which should cover, apart from your personal effects, carpets and curtains, movable items of furniture and kitchen appliances Such as Washing machines, refrigerators, cookers, etc. In addition it is necessary for all lessees to have contents insurance, in case they cause damage to other flats. (See additional insurance notes at Section 24.) In the event of a claim you may be required to pay the policy excess.
    In order to reduce the number of insurance claims there are some simple steps that residents can take.
    o Ensure that you check your stop tap annually (if you do not know where this is please contact the in-house plumber via the main reception desk, see item 26)
    o Check taps are turned off when you leave your home o Do not leave plugs in basins, baths and sinks when you go away check those connections to washing machines and dishwashers regularly as these can become loose
    o Make sure that if you are going away a key is left with main reception and that
    you leave emergency contact details with the Estate Office.
    o Do not leave running taps unattended
    o Ensure bath and shower Sealants are in good order and effective shower Screens
    or curtains are installed

    Download the full Du Cane Court Guide for owners and tenants October 2015