Category: DCC Articles

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15. TV Aerials & Satellite dishes

Section 15 – TV Aerials & Satellite dishes

TELEVISION AERIAL/SATELLITE SERVICES

Satellite TV can be obtained by ringing Sky directly who have a Sky Digital installation at Du Cane Court. Please contact skyforflats.com or call 08442 411823.

No individual dishes are permitted at DCC.
If you already have Sky installed within your property and have any issues with the system then please contact Love Digital who have the contract with Sky for the maintaining/maintenance and repairs of the system. The contact procedures are as follows.
Resident issues – 08452912012 and follow instructions on the phone system
System issues (this is for the main communal/system) – call 020876O7653 to get through to the team that deal with systems, please note though they cannot book service calls for individual residents as they are two separate sets of engineers and this number is if the main system is down/affected only.
If you’re unsure if it’s a resident or system issue then call the 08452912012 number.

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14. Parking & Bicycle storage

Section 14 – Parking & Bicycle storage

CAR, MOTORCYCLE AND BICYCLE PARKING

Application forms for parking permits are available from the main reception desk. Please be advised that is no automatic right to park. The freeholders have agreed to allow residents parking subject to the conditions set out below and also on the car disc application forms:
Du Cane Court is easy prey for car drivers looking for free parking in this area and to ensure that illegal parking does not take place, car-parking discs are issued to leaseholders who have a car. Clamping is also undertaken and the management accepts no liability for any vehicles clamped/ticketed. In the case of a dispute due to any clamping/ticketing this must be dealt with directly with the Company and not the managing agents.
Cars parked in Du Cane Court not displaying a current permit will be ticketed/ clamped.
To obtain a disc please contact the Reception Desk. You will need to demonstrate that the vehicle is taxed, insured and roadworthy and that you are a legitimate resident of Du Cane Court. Only one disc can be issued per flat. If you are a tenant and your landlord has failed to obtain a licence to sub-let in accordance with the lease we will not
be able to Supply you with a parking permit,
Parking for cars is available in the front courtyards A/B/C and C/D/E and the rear of the building. Parking bays and garages can be rented via the Estate Office.

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13. Skips

Section 13 – SKIPS

A skip is provided for the use of residents at the rear of the garages for disposal of larger household items that cannot be accommodated by the chutes. Please note this is not for builders’ debris nor old kitchen/bathroom units and carpets when refurbishment is taking place. These should all be removed by your contractors or by you to the local authority tip.

Should you wish to be able to use your own skip during refurbishment works, please contact the Estate Office for further information.

Du Cane Court Guide for Owners and Tenants

Download the full Du Cane Court Guide for owners and tenants October 2015

Please be aware that the information provided here is based on data from October 2015 and has been automatically generated using optical character recognition from the Du Cane Court Guide for Owners and Tenants PDF. As a result, there might be minor errors in the content.
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12. Security

Section 12 – SECURITY

a) Security arrangements throughout the building are extremely important. Fire escape doors are only to be used in an emergency. They should never be propped open as this allows access to undesirable persons. Once such persons are inside the building they are able to roam around freely. Therefore, for your own and others’ security, please use Specified entrance and exit doors.
We ask that fast food deliveries after 11pm are met by with you down in the main reception as we do not wish to have persons roaming around the building late at night.
b) We recommend you advise the Estate Office if your flat is likely to be unoccupied for any length of time. It is also helpful if an address and telephone number (or other contact, such as a neighbour) can be provided for use in the event of an emergency.
c) Security at Du Cane Court can only be maintained with residents’ vigilance. PLEASE CONTACT DESK STAFF IMMEDIATELY IF YOU SEE OR HEAR ANYTHING SUSPICIOUS TEL: 02086738592.
d) Should you wish to allow access to your property to a third party please read section 4 on key permission slips which are obtainable from the main reception desk.
For the safety of all residents we ask that at night you use the main foyer doors for your entry/exit into the building.
Keys to the main entrance doors can be purchased from the Estate Office at £7.50, we may require proof of ID and also if you are tenant we require a Licence to Sub-let from your landlord before this can be issued.

Du Cane Court Guide for Owners and Tenants

Download the full Du Cane Court Guide for owners and tenants October 2015

Please be aware that the information provided here is based on data from October 2015 and has been automatically generated using optical character recognition from the Du Cane Court Guide for Owners and Tenants PDF. As a result, there might be minor errors in the content.
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11. Chute rooms/refuse collection/recycling

Section 11 – CHUTE ROOMS AND REFUSE/RECYCLING

Chute Rooms

a) Chute rooms are located on each floor in F, H and K blocks for the disposal of everyday refuse, except glass, paper and cans. Please if using these late at night can you do this as quietly as possible so as not to disturb residents who live in this vicinity.
b) Residents living on the ground floors may leave refuse, Securely wrapped,
outside their front doors only and not in any other area before 9.00am on Mondays to Saturdays for collection by the yard staff.
c) If you have refuse which has not been disposed of during the daytime, please keep it in your flat until the morning. UNDER NO CIRCUMSTANCES MUST REFUSE BE PUT IN THE SERVICE LIFT AREA. This is unhygienic and unpleasant for everyone in the vicinity.
Our rubbish collection days are Mondays and Thursday by the local council for refuse and on Tuesday for recycling, this may be subject to changes by the Council and beyond our control.

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10. Window dressing and laundry

Section 10 – WINDOW DRESSING & LAUNDRY

All flats must have be properly curtained in the style appropriate to a private residence.
Please refrain from hanging shoes or laundry out of windows and displaying laundry items hanging visible in windows. This is a condition within your lease.
Residents are responsible for the cleaning of their own windows, the common parts windows are undertaken by a contractor through the service charge.
If you wish details of a local window cleaner these are available from the main reception desk.

Du Cane Court Guide for Owners and Tenants

Download the full Du Cane Court Guide for owners and tenants October 2015

Please be aware that the information provided here is based on data from October 2015 and has been automatically generated using optical character recognition from the Du Cane Court Guide for Owners and Tenants PDF. As a result, there might be minor errors in the content.
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8. Carpeting and wooden floors

Section 8 – CARPETING & WOODEN FLOORING

It is a condition of your lease that floors must be carpeted with an underlay in all rooms with the exception of the kitchen and bathroom to minimise noise and disturbance. Wooden flooring is not allowed under the terms of the lease for Du Cane Court. Flats found to have this flooring will be asked to rectify this as breach of lease and it can also affect the sale of your property.

Du Cane Court Guide for Owners and Tenants

Download the full Du Cane Court Guide for owners and tenants October 2015

Please be aware that the information provided here is based on data from October 2015 and has been automatically generated using optical character recognition from the Du Cane Court Guide for Owners and Tenants PDF. As a result, there might be minor errors in the content.
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7. Nuisance and noise

Section 7 – NUISANCE & NOISE

a) It is important to remember the need for co-operation with other residents. For this reason leases impose various restrictions. The most common form of nuisance is noise, and residents are asked to ensure that the level of any noise caused by them is not audible outside the flat. It should be borne in mind that sound carries through the building more easily at night and in hot weather when windows are open.
o Always ensure that the level of any noise is not audible outside your flat.
o It is a condition of the lease that floors must be carpeted with underlay in all
rooms except the kitchen and bathroom to minimise noise disturbance.
o Please be aware that door slamming and heaving thuds on your floor and the
moving of furniture around your flat can also cause a disturbance,
o Avoid noisy housework like vacuuming late at night or early in the morning.
o Please refrain late at night from standing outside other resident’s windows or within the corridors chatting with friends or talking on your mobiles as this can cause a disturbance to other residents.
o Please be aware if undertaking any DIY works to your flat that in order to minimise the disturbance to other residents that the works must be carried out between 8am – 5pm Monday to Friday and Saturday 8.30 – 1pm on Saturday. Sunday & Bank Holiday work is not permitted. Please also ensure that you have read the section on repair works within flats in conjunction with this.

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6. Building Insurance

Section 6 – BUILDING INSURANCE

a) The building insurance has twelve months’ cover renewable on 24 June each year. (Please see the section on making a claim for the policy excess payable)
b) The policy covers the fabric of the building, including walls, floors (uncarpeted), and ceilings. In addition the policy covers fixtures and fittings, which are considered to be permanent. For example, fitted wardrobes and kitchen units (but no appliances), toilets, sinks, baths, doors. Please be advised that if you require to make a claim on the policy that the excess is £1000. This information may be used to determine whether you have adequate contents insurance which should cover, apart from your personal effects, carpets and curtains, movable items of furniture and kitchen appliances Such as Washing machines, refrigerators, cookers, etc. In addition it is necessary for all lessees to have contents insurance, in case they cause damage to other flats. (See additional insurance notes at Section 24.) In the event of a claim you may be required to pay the policy excess. In order to reduce the number of insurance claims there are some simple steps that residents can take.

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5. Repairs to flats and alteration works

Section 5 – Repairs to flats and alteration works

REPAIRS TO FLATS

a) Lessees are responsible for general internal repairs within their flats. All sanitary fittings, washing machines and dishwashers, with the associated pipe work, must be maintained in good condition and kept free from obstruction. In addition, most flats have an isolation valve for the water supply and this should be maintained in working condition. (If you do not know where your stopcocks are situated please contact the In-house plumber to assist you. The in-house plumber has a book held at reception, please contact or visit reception and your details will be entered into his book to enable him to contact you. Please note that the in-house plumber works Monday to Friday)
Compliance with this will have three consequences. First, water escape will be prevented and thus there will be no damage, inconvenience or annoyance to neighbours living below. Secondly, the fabric of the building will not be damaged. Thirdly, the building insurance premium will be kept to a minimum through fewer claims and this will be reflected within the yearly service charge budget.

b) Simple maintenance work, such as defective washers, minor blockages in the plumbing system etc, can be dealt with by the on-site by the plumber or the handyman. Please inform the porters of any problems & see the guidelines attached item 26. For using the in-house plumber.

c) Should any lessee need to employ the services of a plumber for alterations or repairs and a shut down or draining down is required; the On-site plumber must be consulted. Please contact the Estate Office to make arrangements. All costs are the lessee’s responsibility. Please see item 26 procedures for using the in-house plumber and how to request this service.

d) Electric Meters and Main Fuses. Full schedules as to location of those for each flat are held on the main reception desk. Please speak to the porters.
Please be aware if undertaking any DIY works to your flat that in order to minimise the disturbance to other resident’s works must be carried out between 8am – 5pm Monday to Friday and Saturday 8.30 – 1pm on Saturday. Sunday & Bank Holiday work is not permitted. Contractor parking within the grounds closes at 5pm MondayFriday & 1pm on Saturday, so please ensure that they complete works within this time in order to leave site before the parking within this courtyard is closed.

e) Please ensure that if you are undertaking works of a noisy nature you notify your surrounding neighbours including above & below in advance of such works and approximate length of time these will take, this allows neighbours who are home or shift workers to be able to plan accordingly.
If you are undertaking refurbishment works please the Estate Office prior to undertaking works so we can advise you of the correct procedures to follow and in some instances in accordance with the lease you may require a Licence before undertaking the works. We also have a guidance leaflet for refurbishment works within flats that are not affecting the layout of the property but are to refurbish the bathroom and kitchen which contains important information and is available upon request.

f) It is important for leaseholders to be aware that access is available to the service duct/main stack within your property and ensure that you do not make this inaccessible by tiling over. This provides access to valves, all main services, rooding eye and in some flats you may find that you share these services with your neighbouring flats. If an emergency such as a leak were to occur and we needed to access the duct/main stack which may either be located in your kitchen or bathroom area then we would have to break away the tiling and put in an access hatch and you could be liable for the costs involved in this if you have covered over the access area.

g) If you are employing a contractor to undertake any works to your flat please in addition observe the conditions relating to the contractors guidelines on site – please see section 22. Please also ensure that you speak with Estate Office staff.

Du Cane Court Guide for Owners and Tenants

Download the full Du Cane Court Guide for owners and tenants October 2015

Please be aware that the information provided here is based on data from October 2015 and has been automatically generated using optical character recognition from the Du Cane Court Guide for Owners and Tenants PDF. As a result, there might be minor errors in the content.